When the men of the aptly named ‘Tough’s Haulage’ removal firm turn up to shift Remuera socialite Victoria Newsome, the day starts out just fine. But when hidden tensions begin to surface in the crew between conscientious Dave and domineering team leader Markelo, the move takes a turn for the worse, and when cracks also begin to appear in Victoria’s well-groomed life, the day becomes even more fraught. As the shift progresses things finally turn combustible and both Dave and Victoria learn what it takes to confront the problems in their lives and stand up to a bully.